FAQ

How to get construction work from insurance companies

Insurance restoration jobs are among the most lucrative jobs a contractor can land. Not only are these generally bigger jobs, but you are also guaranteed to get paid. after all, the insurance company covers the cost of restoration.

However, getting jobs from insurance companies isn’t always easy. Most claims adjusters and insurance agents have a list of preferred contractors. therefore, while clients can use any contractor they wish, choosing outside of the list is often easier.

Reading: How to get construction work from insurance companies

If you want to work in these types of jobs, you have to do more than just be available. You’ll need to network, understand the insurance system, and create an ongoing process so both insurance professionals and homeowners want to work with you.

In this article, we’ll explore all the ins and outs of getting restoration jobs from insurance companies. We’ll cover what you need to do to get your foot in the door, from the common mistakes some restoration professionals make to our three-step strategy for closing insurance restoration jobs.

Let’s get to it.

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The 2 most common mistakes that will cost you insurance restoration jobs

Before we get to our three-step strategy, let’s make sure you’re not making costly mistakes.

Getting insurance restoration jobs isn’t just about what you do. it’s also about what you don’t do. If you are making any of the following mistakes, we recommend that you fix them first.

Mistake #1: Rejecting customers who haven’t filed a claim yet

the everconnect team processes thousands of leads every week. this is one of the biggest and most common mistakes we come across. Some contractors turn clients away because they have not yet filed an insurance claim.

we got it. Providing an estimate for a client who hasn’t yet secured payment feels like a gamble. but you could be cheating yourself with the profits.

We recommend that you offer a quote and even help potential customers file their claim instead of rejecting them. Not only does this increase the odds of you getting that job, but it also increases the chances of getting more insurance jobs from that company or agent in the future.

mistake #2: over-promising and under-delivering

If you really want to get more insurance restoration jobs, it makes sense to try to impress agents and adjusters. but never too promising. that sets you up for underdelivery.

This is especially true when it comes to writing estimates.

If you provide a low estimate just to secure the job, that’s a huge red flag. You will not only lose that job, but also future jobs from that insurance company.

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Agents and adjusters want accurate estimates. an accurate estimate combined with excellent customer service will leave a much better impression. that’s as true for clients as it is for insurance agents and adjusters.

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3 steps to get insurance restoration jobs

Getting leads from insurance companies requires focused effort. Additionally, you may also need to allocate some of your marketing budget to just these leads.

1. provide exceptional customer service

It probably goes without saying, but high-performing contractors are constantly striving to deliver a top-notch customer experience. that’s just good business practice. And if you’re looking for leads from insurance companies, stellar customer service is essential.

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Insurance agents, adjusters, and potential clients need to know that you are professional, trustworthy, and interested in treating each client well.

Here’s what it looks like at every stage of the customer journey.

initial contact

Great customer service starts with the way you answer the phone. always be professional, polite and cheerful. Ask qualifying questions to verify the opportunity, but ask in a way that gets the customer or insurance representative focused.

You want them to feel like you’re primarily interested in helping them. if they feel like you only care about helping yourself, you won’t close that deal.

first meeting

When meeting face-to-face with a potential client, make sure you’re punctual and punctual. if you can’t make it on time, be sure to call and let them know you’re running late.

It’s also best if you wear a clean uniform (or business casual attire, if you don’t wear uniforms) and make sure you have the necessary gear with you.

provide estimate

Even if the landlord has already done so, you must document the damage. While they may be focused on expensive items or damaged possessions, you’ll likely spot things they may have missed.

take photos or videos for your records as well as for your insurance claim.

Once you’ve written an estimate, ask them if they have any questions or concerns. If you are just looking for an estimate for your insurance company, please include photos and detailed notes with your estimate. This can set your company apart from other contractors bidding on the job.

If they haven’t already filed a claim or called their agent, offer to do so with them.

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2. understand the insurance system

The claims process can be confusing. Insurance companies have a lot to deal with throughout the claims process. if you’re not used to it, it can be a bit overwhelming.

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but if you want to get more insurance restoration jobs, you will need to familiarize yourself with how it works.

Insurance agents and adjusters want what you want: a seamless process. the last thing they want is someone to waste their time or make their job difficult. It can help to see agents and adjusters as partners. after all, they are both on the same side, working to help the owner.

Be sure to always be courteous, respectful, and cooperative when speaking with insurance representatives. They will appreciate the extra effort.

In addition to understanding the claims process, you should also learn common insurance terms. that will pave the way for smooth communication between you and the insurance representatives. It will also avoid misunderstandings.

Finally, it also helps to know the positions within the adjuster’s office. While each individual company may have its own organizational structure, most will have the following:

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