Car Insurance Reviews

Consumer Auto Rental Collision Damage Waiver | Visa

effective as of 4/1/14.

what is the car rental collision damage waiver (“car rental cdw”) benefit?

The car rental collision damage waiver benefit (“car rental cdw”) provides insurance coverage for car rentals made with your visa card. benefit provides reimbursement (subject to terms and conditions) for damage due to collision or theft up to the actual cash value of most rental vehicles.

Reading: Visa signature rental car insurance

who is eligible for this benefit?

You are only eligible if you are a valid cardholder whose name is embossed on an eligible visa card issued in the united states. only you as the primary renter of the vehicle and any additional drivers permitted by the car rental agreement are covered.

what losses are covered?

The benefit provides reimbursement up to the actual cash value of the vehicle as originally manufactured. most private passenger cars, minivans, and sport utility vehicles are eligible, but some restrictions may apply. contact the benefits administrator for a specific vehicle.

Covered losses include:

  • physical damage and/or theft of the covered rental vehicle
  • valid charges for loss of use imposed and substantiated by the rental car company
  • reasonable towing and usual charges, due to covered theft or damage, to the nearest qualified repair facility.

please note: this benefit only covers vehicle rental periods that do not exceed or are intended to exceed fifteen (15) consecutive days within your country of residence or thirty-one (31) consecutive days outside your country of residence.

How does this coverage work with other insurance?

Within your country of residence, this benefit supplements and applies excess of any valid and collectible insurance or reimbursement from any source. this means that, subject to the terms and conditions of this benefit, the car rental cdw applies to eligible expenses or damage or theft not covered by insurance or reimbursement.

if you don’t have personal auto insurance

or any other insurance that covers this theft or damage, this benefit reimburses you for the covered theft or damage, as well as valid loss-of-use and administrative charges imposed by the rental car company and reasonable towing charges occur while you are responsible for the rental vehicle.

if you have personal auto insurance

or other insurance that covers this theft or damage, the auto rental cdw benefit reimburses you for the deductible portion of your personal auto insurance and any unreimbursed portion of valid loss-of-use and administrative charges imposed by the car rental company, as well as reasonable towing charges resulting from theft or covered damage to the rental vehicle while it is your responsibility.

what types of rental vehicles are not covered?

the following vehicles are not covered by the car rental cdw: expensive, exotic and vintage cars; certain vans; vehicles that have an open cargo bed; trucks; motorcycles, mopeds and motorcycles; limousines; and recreational vehicles.

  • examples of excluded exotic or expensive automobiles include: aston martin, bentley, bricklin, daimler, delorean, excalibur, ferrari, jensen, lamborghini, lotus, maserati, porsche and rolls royce. however, select bmw, mercedes-benz, cadillac, and lincoln models are covered.
  • an antique automobile is defined as any vehicle over twenty (20) years old or any vehicle that has not been manufactured for ten (10) years or older.
  • vans are not covered, except those manufactured and designed specifically as small group transportation vehicles (for a maximum of eight (8) people, including the driver ).
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if you have questions about a specific vehicle, please call the benefits administrator at 1-800-348-8472, if you are outside the united states, call collect to one of our toll-free numbers.

what else is not covered?

  • any obligation you assume under any agreement (other than the deductible under your personal auto policy)
  • any violation of the auto rental agreement or this benefit
  • injury of any person or damage to anything inside or outside the rental vehicle
  • loss or theft of personal belongings
  • personal liability
  • expenses assumed, waived or paid by the car rental company or its insurer
  • cost of any insurance or collision damage waiver offered or purchased through the car rental company
  • depreciation of the rental vehicle caused for the incident, including but not limited to “diminished value”
  • expenses reimbursable by your insurer, employer, or employer insurance
  • theft or damage due to intentional acts, or due to that the driver(s) is under the influence of alcohol, intoxicants, or drugs, or due to contraband or acti illegal life
  • wear, gradual deterioration or mechanical breakdown
  • item not installed by the original manufacturer
  • damage due to off-road operation of the rental vehicle
  • theft or damage due to hostilities of any kind (including but not limited to war, invasion, rebellion, insurrection, or terrorist activities)
  • confiscation by authorities
  • vehicles that do not meet the definition of covered vehicles
  • rental periods that exceed or are intended to exceed fifteen (15) consecutive days within your country of residence or thirty-one (31) consecutive days outside your country of residence
  • leases and mini-leases
  • theft or damage as a result of the authorized driver and/or cardholder’s lack of reasonable care to protect the rental vehicle before and/or after the theft or damage occurs (for example, leaving the vehicle running and unattended)
  • theft or damage reported more than forty-five (45) days* from the date of the incident
  • theft or damage for which a report has not been filed claim form received within ninety (90) days* from the date of the incident
  • theft or damage for which all required documentation has not been received within three hundred sixty-five (365 ) days from the date of the incident
  • theft or damage to rental transactions that originated in israel, jamaica, the republic of ireland or northern ireland

where am I covered?

See also: Auto insurance basics—understanding your coverage | III

This benefit is available in the United States and most foreign countries. However, no benefits are provided for motor vehicles rented in Israel, Jamaica, the Republic of Ireland, or Northern Ireland. furthermore, this benefit is not available where prohibited by law or in violation of the territory terms of the car rental agreement or prohibited by individual dealers. Because regulations vary outside of the United States, it is recommended that you check with your car rental company and benefits administrator before you travel to make sure the car rental CDW will apply.

This benefit is in effect while the rental vehicle remains in your control or under the control of an authorized driver authorized to operate the rental vehicle in accordance with the rental agreement between you and the car rental company. this benefit ends when the car rental company resumes control of the rental vehicle.

how do i make sure my car rental cdw benefit is current?

To ensure you are covered, please take the following steps when renting a vehicle:

  1. initiate and complete the entire rental transaction with your eligible visa card.
  2. decline the car rental company’s collision damage waiver (cdw/ldw) option or a similar layout.
  3. helpful tips:

    • be sure to check the rental vehicle for previous damage before leaving the rental lot.
    • check the car rental agreement carefully to make sure you are declining cdw/ldw and you are familiar with the terms and conditions of the car rental agreement.

    What if the rental car company insists that I buy the rental car company’s auto insurance or collision damage waiver?

    Call the benefits administrator for help at 1-800-348-8472. If you are outside of the United States, call collect to one of our toll-free numbers.

    filing a car rental cdw claim

    What do I do if I have an accident or my rental vehicle is stolen?

    immediately call the benefits administrator at 1-800-348-8472 to report the theft or damage, regardless of whether liability has been established. If you are outside of the United States, call collect to one of our toll-free numbers.

    The benefits administrator will answer any questions you or the car rental company may have and send you a claim form.

    When should I report an incident?

    You must report the theft or damage as soon as possible, but no later than forty-five (45) days* from the date of the incident. The benefits administrator reserves the right to deny any claim that contains charges that would not have been included if the benefits administrator had been notified before those expenses were incurred, so it is recommended that the benefits administrator be notified immediately after any incident.

    Please note: You must use all reasonable efforts to protect the rental vehicle from theft or damage. As a cardholder, you are responsible for reporting your claim to the benefits administrator immediately. Reporting an incident to someone other than the benefit administrator will not fulfill this obligation.

    what do I need from the car rental company to file a claim?

    at the time of theft or damage, or when you return the rental vehicle, immediately ask the car rental company:

    • a copy of the accident report form and claim document, which must indicate the costs for which you are responsible and the amounts that have been paid for the claim
    • a copy of the initial and final car rental agreement(s)
    • a copy of the repair estimate and itemized repair invoice
    • two (2) photographs of the damaged vehicle, if available available
    • a police report, if obtainable

    how do I file a claim?

    Send the documents collected from the car rental company (listed above) along with the following additional documents to the benefits administrator:

    • the completed and signed auto rental cdw claim form. Please note: Your completed claim form must be postmarked within ninety (90) days* from the date of the theft or damage, even if all required documentation is not yet available, or your claim may be denied.
    • a copy of your monthly receipt or statement as proof that the entire vehicle rental was collected and paid for with your eligible visa card
    • a statement from your insurance company (and/or your employer or your employer’s insurance company, if applicable) or other reimbursement showing the costs for which you are responsible and any amounts paid on the claim. or, if you have no corresponding insurance or reimbursement, a notarized statement that you have no insurance or reimbursement is required.
    • a copy of the declarations page of your primary insurance policy to confirm your deductible. “declarations page” means your insurance policy documents that list names, coverages, limits, effective dates, and deductibles.
    • any other documentation deemed appropriate by the benefits administrator necessary to substantiate the claim

    See also: Liability Car Insurance

    Please note: All remaining documents must be postmarked within three hundred and sixty-five (365) days from the date of the theft or damage. If you have difficulty obtaining the required documents within ninety (90) days* from the date of the theft or damage, please submit the claim form with the available documentation.

    For a quicker filing or to learn more about the car rental cdw, visit www.eclaimsline.com

    Do I have to do something else?

    There is usually nothing else you need to do. Claims will generally be finalized within fifteen (15) days after the car rental cdw benefits administrator has received all necessary documentation to fully substantiate your claim.

    after the benefits administrator has paid your claim, all your rights and remedies against any party with respect to this theft or damage will pass to the benefits administrator to the extent of the cost of the payment made to you. You must give the benefits administrator all assistance reasonably necessary to secure all rights and remedies.

    * not applicable to residents of certain states.

    You must use all efforts that a reasonable and prudent person would make to protect the rental vehicle from theft or damage. this provision will not be applied without reason to avoid claims.

    If you make a claim knowing it to be false or fraudulent in any way, including but not limited to the cost of repair services, there will be no coverage for such claim and your benefits may be terminated. each cardholder agrees that representations regarding claims will be accurate and complete. any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.

    Once you report an occurrence, a claim file will be opened and will remain open for six (6) months from the date of the incident/occurrence. no payment will be made for a claim that is not fully substantiated in the manner required by the benefits administrator within twelve (12) months from the date of the incident/occurrence.

    No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives proof of loss. after the expiration of three (3) years from the time written proof of loss was required to be provided, no action will be taken to recover this benefit. furthermore, no legal action can be taken against the provider unless they have fully complied with all the terms of this guide to benefit.

    This benefit is provided to eligible visa cardholders at no additional cost. the terms and conditions contained in this guide to benefits may be modified by subsequent endorsements. modifications to the terms and conditions may be provided through additional guidance for sending benefit mailings, statement inserts, or statement messages. The benefit described in this guide to benefits will not apply to Visa cardholders whose accounts have been suspended or terminated.

    End dates may vary by financial institution. your financial institution may cancel or not renew the benefit, and if it does, it will notify you at least thirty (30) days in advance. This information is a description of the benefit provided to you as a visa cardholder. Indemnity Insurance Company of North America (“Provider”) is the underwriter of this benefit and is solely responsible for its administration and claims. the benefits administrator provides services on behalf of the provider.

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